Cloud Hosted IP-PBX

Essentials
  • 3 - 500 Users
  • SME Business
  • Great Value
  • IVR and Call Routing
R 35 PM
Business
  • 3 - Unlimited Users
  • Office Full Installed
  • One Drive 1 TB
  • Office Online
  • Soft Phone
  • Compliance
  • CRM Integration
R 60 PM
Enterprise
  • Enterprise IP-PBX
  • Unlimited Users
  • Cloud Integration
  • Soft Phone
  • CRM Integration
  • VoIP Design Included
  • Call Control & Routing
On Request

VxCloud Cloud IP-PBX Plans

Features

Small, Medium and Large Enterprise Cloud IP-PBX

Cloud IP-PBX Opex

VxCloud Cloud IP-PBX is licensed per user but clients can be provided with a fully deployed IP-PBX including Enterprise customer features. All licensing models provided by VxCloud can be based on an OPEX model allowing the client to not have to own or manage any hardware or licensing including Phones, SD-WAN routers modems and software.

Cloud IP-PBX Opex

Cloud IP-PBX Features

VxCloud Cloud IP-PBX has been tested in small, medium and large enterprises. The ability to control a call, provide call routing, perform nested IVR’s and manage Call Queues has allowed VxCloud to map the service to the client telephony business requirements. We will provide free VoIP IP-PBX feature mapping to clients that need special call control and advanced IP-PBX features.

Cloud IP-PBX Features

O365 Skype Cloud IP-PBX Integration

VxCloud Enterprise IP-PBX in combination with the Sonus VoIP Session Border Controller (SBC) creates a unique solution that allows VxCloud to present the client with multiple PSTN and SIP trunks from the VxCloud Enterprise IP-PBX. The Enterprise IP-PBX is then deployed as the call controller with the SBC doing the transcoding to the O365 Skype for Business Cloud Connector Edition for local South Africa PSTN integration.

O365 Skype Cloud IP-PBX Integration

IP-PBX Call Recording - Compliance

The Cloud IP-PBX can provide normal call recording and data access. The VxCloud call recording and compliance tool are designed for enterprise customers that need auditing, logging and detailed call recording. A 360-degree view of customer touch points that allows customers to track how employees handle specific customer situations, interactions and day-to-day activities. Compliance is achieved with capturing, recording, providing encryption, storing the information and evaluation of the data. All of this is done in one easy to use client portal.

IP-PBX Call Recording - Compliance

Frequently Asked Questions

Cloud IP-PBX is a hosted offsite office phone system offering business-class phone features using existing phones and internet-enabled, voice over IP (VoIP) phones. The main attraction of our Cloud IP-PBX is that it is based on an Opex and not a Capex model.

Cloud IP-PBX services providers such as VxCloud often include soft phones and desk phones as part of the telephony service. The following benefits can be achieved by using Cloud IP-PBX systems:

  • Savings of 30 - 40% over traditional phone systems
  • Elimination of premise-based PBX equipment, ending maintenance cost and hassle
  • VxCloud SD-WAN integrates voice and data into one network, instead of two
  • Powerful PBX features
  • Flexibility in system configuration
  • Easy system management from any web browser
  • Employees can work from anywhere
  • Full enablement of virtual offices, saving on rent, utilities and other expenses
  • Take all of your phone system’s features with you for use at home, at the office, or on the road
In order to ensure the highest level of voice quality, VxCloud recommends that an additional 50-80 Kbps of bandwidth per active phone call will be allocated over your current data consumption. To help assess your VoIP and Cloud IP-PBX readiness use the following link as a baseline to calculate the bandwidth requirements https://www.bandcalc.com/

VoIP and Cloud services providers have always split the data and voice networks but the VxCloud SD-WAN solution combines the networks and bandwidth, then adds networking services such as LTE, ADSL, Fibre and other Broadband internet networking services to create a superior Cloud IP-PBX solution.
VxCloud includes a detailed assessments and high level-design as part of the onboarding service. The following processes are provided to clients for the transition to Cloud IP-PBX.

  • Customer completes a site survey questionnaire and internet speed test
  • Perform the assessment and high-level design
  • Quote provided and signed by the customer
  • Customer provides a list of extensions, names, emails and auto-attendant script
  • Customer signs Letter of Agency to port numbers (can occur after install as well)
  • VxCloud deploys and customises the Cloud IP-PBX to meet customer’s requirements.
  • Phones are deployed and if required VxCloud will test and configure the clients cabling and internal network
  • VxCloud will configure the routers and or SD-WAN to cater to the clients requirements.
  • Phone install time is scheduled with tech support
  • VxCloud provides admin and end-user training via web conference at customer’s convenience
  • For all deployment questions, demos and Cloud IP-PBX solutions phone 087-815-1000 or email admin@vxcloud.co.za
VxCloud provides VoIP SIP trunks and in some cases also PSTN lines such as PRI. VxCloud SIP services are charged with per second billing outlined as follows:

Destination

Per Second Billing

MTN

0.55c

Vodacom

0.55c

CellC

0.55c

8TA

0.55c

Telkom (Local  Calls)

0.20c

On Net Calls Free

Free

087 Numbers

Free

Geographical Numbers 011, 012

R20 Per Month



The client can also benefit from this service by using the VxCloud software phone that can be deployed on iPhones and Android mobile devices. This allows clients to do free Cloud IP-PBX internal company calls at cheaper rates when calling from the softphone to other service providers.
Current 087 and some 086 numbers cannot be ported to VxCloud; however, the Cloud IP-PBX from VxCloud includes a VoIP switch that allows us to use the client’s 087 number on the current Cloud IP-PBX. The VoIP traffic is then routed from VxCloud back to the current service provider for inbound calling. 086 numbers are usually forwarded to VxCloud numbers. The rest of the geographical numbers such as 011, 012, 021, etc can be ported to VxCloud.
VxCloud offers a 30 day test period for clients on the Cloud IP-PBX service. We have one of the fasted deployment time frames with the SD-WAN solution supporting VoIP network. VxCloud will also perform onsite LTE testing to deploy the best LTE link to support the VoIP deployment.

VxCloud will outline the possible pitfalls and issues that need to be resolved to improve the Cloud hosted IP-PBX services such as networking, POE switches, Bandwidth, Client expectation and finalisation.
VxCloud as an SD-WAN service provider now includes VoIP call quality as a networking module. Our SD-WAN service also includes integrated traffic switching technology at a packet level to make sure the client experience is improved by up to 30%.

VxCloud is in the unique position to provide this service on any internet medium including ADSL, LTE and Internet Broadband.

Our slogan is “Cloud Networking to Perfection” and we make sure the transmitted packets get to the other side to complete the users Voice, Video and Data.

Business Profile

VxCloud is an Internet and Cloud Service Provider that provides a unique set of products combining best of breed South African ISP Services with Private, Public and Hybrid Cloud Services. VxCloud is focused on the first and most important aspect of cloud services: Connectivity. SD-WAN changes the way organizations use the internet to achieve Network freedom. VxCloud SD-WAN “Cloud Networking to Perfection�?

Highlighted Services

VxCloud Service Provider SD-WAN
Azure Networking
Unified Communication
O365 Enablement
Cloud Monitoring