VxCloud - Cloud Hosted IP-PBX

Cloud PBX & Teams

Skype for Business

The VxCloud Skype for Business solution is based on the O365 Cloud PBX offering. PSTN calling using local telephony providers is achieved using the Skype for Business Cloud Connector Edition (CCE) solution. CCE is a set of packaged virtual machines for deployment on-premises which connect a customer's existing Public Switched Telephone Network (PSTN) service provider circuits with Skype for Business Cloud PBX operating in Office 365. We deliver the Cloud PBX service using the VxCloud SD-WAN solution. Our Cloud SD-WAN solution supports Skype for Business using LTE, Broadband, FTTH, Fibre and other “bring your own network” connections such as internet and MPLS networks.
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Onsite IP-PBX

The VxCloud IP-PBX solutions support a wide range of PSTN and VoIP technologies. Hot Desking, Call Screening, ACD Queues, IVR Auto Attendants, Conference Bridges, CRM Integration, Least Cost Routing and National/Global voice networks, are all deployable as a single unit for leveraging a redundant network. The IP-PBX includes PSTN integration with PRI, BRI and analogue connectivity. The IP-PBX solution also includes a soft-phone with Instant Messaging (IM) and Unified Communication features. The soft-phone integrates with both iOS and Android phones delivering free-inter device IP-PBX calling. The IP-PBX is mostly deployed onsite with client CRM integration.
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Cloud IP-PBX

VxCloud Hosted IP-PBX is creating a new way for clients to utilise the combination of Cloud Networking services and Hosted IP-PBX services. Our clients have the benefit of using internet networking services and real optimised networking features giving the user a good quality of experience. VxCloud Hosted IP-PBX is cost-effective and client CRM integratable. Small to Medium enterprises can upgrade to a great quality IP-Telephony experience at a minimal cost using any network internet services available today.
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VoIP

VxCloud is a VoIP SIP service provider with multiple SIP trunks providing cost-effective voice services. Our VoIP solutions include Layer 4 and 5 switches that cater to a number of VoIP connectivity scenarios. Our unique approach to VoIP through the utilisation of our Cloud Networking and SD-WAN solution provides a quality service and path optimisation ensuring VoIP packets are delivered to their destination over any internet medium including LTE, MPLS, Broadband, Wireless and Fibre. We provide a host of VoIP features that are suited according to client requirements including Quality of Service, Security, High Availability and Integration. All while remaining cost-effective.
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Unified Communication

VxCloud Unified Communication is scoped for an end to end digital communication services that are developed for small to medium enterprises. We are one of the first organisations to deploy a service provider Cloud Networking solution focused on providing end to end managed Unified Communication services. Unified Communication as a Service includes Communication Support, Monitoring, Integration, Presence, VoIP, Video and Branch Office Support. The VxCloud award-winning SD-WAN solution supports the availability of data, voice and video at a packet level to make sure the clients required Quality of Experience is achieved. Why choose the VxCloud Unified Communications Solution? A. Because we include our SD-WAN network to support LTE, Internet, MPLS, ADSL, FTTH, Broadband and Wireless.
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Cloud Hosted IP-PBX

Essentials

3 - 500 Users
SME Business
Great Value
IVR and Call Routing

R 35 PM

Business

3 - Unlimited Users
Office Full Installed
One Drive 1 TB
Office Online
Soft Phone
Compliance
CRM Integration

R 60 PM

Enterprise

Enterprise IP-PBX
Unlimited Users
Cloud Integration
Soft Phone
CRM Integration
VoIP Design Included
Call Control & Routing

On Request

VxCloud Cloud IP-PBX Plans

Features

Small, Medium and Large Enterprise Cloud IP-PBX

Cloud IP-PBX Opex

VxCloud Cloud IP-PBX is licensed per user but clients can be provided with a fully deployed IP-PBX including Enterprise customer features. All licensing models provided by VxCloud can be based on an OPEX model allowing the client to not have to own or manage any hardware or licensing including Phones, SD-WAN routers modems and software.

Cloud IP-PBX Features

VxCloud Cloud IP-PBX has been tested in small, medium and large enterprises. The ability to control a call, provide call routing, perform nested IVR’s and manage Call Queues has allowed VxCloud to map the service to the client telephony business requirements. We will provide free VoIP IP-PBX feature mapping to clients that need special call control and advanced IP-PBX features.

O365 Skype Cloud IP-PBX Integration

VxCloud Enterprise IP-PBX in combination with the Sonus VoIP Session Border Controller (SBC) creates a unique solution that allows VxCloud to present the client with multiple PSTN and SIP trunks from the VxCloud Enterprise IP-PBX. The Enterprise IP-PBX is then deployed as the call controller with the SBC doing the transcoding to the O365 Skype for Business Cloud Connector Edition for local South Africa PSTN integration.

IP-PBX Call Recording - Compliance

The Cloud IP-PBX can provide normal call recording and data access. The VxCloud call recording and compliance tool are designed for enterprise customers that need auditing, logging and detailed call recording. A 360-degree view of customer touch points that allows customers to track how employees handle specific customer situations, interactions and day-to-day activities. Compliance is achieved with capturing, recording, providing encryption, storing the information and evaluation of the data. All of this is done in one easy to use client portal.

Frequently Asked Questions

What is Cloud IP-PBX?

Cloud IP-PBX is a hosted offsite office phone system offering business-class phone features using existing phones and internet-enabled, voice over IP (VoIP) phones. The main attraction of our Cloud IP-PBX is that it is based on an Opex and not a Capex model.

Cloud IP-PBX services providers such as VxCloud often include soft phones and desk phones as part of the telephony service. The following benefits can be achieved by using Cloud IP-PBX systems:

Savings of 30 - 40% over traditional phone systems
Elimination of premise-based PBX equipment, ending maintenance cost and hassle
VxCloud SD-WAN integrates voice and data into one network, instead of two
Powerful PBX features
Flexibility in system configuration
Easy system management from any web browser
Employees can work from anywhere
Full enablement of virtual offices, saving on rent, utilities and other expenses
Take all of your phone system’s features with you for use at home, at the office, or on the road

What is the bandwidth requirements needed to support the VxCloud Cloud IP-PBX?

In order to ensure the highest level of voice quality, VxCloud recommends that an additional 50-80 Kbps of bandwidth per active phone call will be allocated over your current data consumption. To help assess your VoIP and Cloud IP-PBX readiness use the following link as a baseline to calculate the bandwidth requirements https://www.bandcalc.com/

VoIP and Cloud services providers have always split the data and voice networks but the VxCloud SD-WAN solution combines the networks and bandwidth, then adds networking services such as LTE, ADSL, Fibre and other Broadband internet networking services to create a superior Cloud IP-PBX solution.

What is the installation process?

VxCloud includes a detailed assessments and high level-design as part of the onboarding service. The following processes are provided to clients for the transition to Cloud IP-PBX.

Customer completes a site survey questionnaire and internet speed test
Perform the assessment and high-level design
Quote provided and signed by the customer
Customer provides a list of extensions, names, emails and auto-attendant script
Customer signs Letter of Agency to port numbers (can occur after install as well)
VxCloud deploys and customises the Cloud IP-PBX to meet customer’s requirements.
Phones are deployed and if required VxCloud will test and configure the clients cabling and internal network
VxCloud will configure the routers and or SD-WAN to cater to the clients requirements.
Phone install time is scheduled with tech support
VxCloud provides admin and end-user training via web conference at customer’s convenience
For all deployment questions, demos and Cloud IP-PBX solutions phone 087-815-1000 or email admin@vxcloud.co.za

How are VoIP minutes used, and how much do they cost?

VxCloud provides VoIP SIP trunks and in some cases also PSTN lines such as PRI. VxCloud SIP services are charged with per second billing outlined as follows:

Destination	Per Second Billing
MTN	0.55c
Vodacom	0.55c
CellC	0.55c
8TA	0.55c
Telkom (Local Calls)	0.20c
On Net Calls Free	Free
087 Numbers	Free
Geographical Numbers 011, 012	R20 Per Month

The client can also benefit from this service by using the VxCloud software phone that can be deployed on iPhones and Android mobile devices. This allows clients to do free Cloud IP-PBX internal company calls at cheaper rates when calling from the softphone to other service providers.

Can I keep my existing phone numbers?

Current 087 and some 086 numbers cannot be ported to VxCloud; however, the Cloud IP-PBX from VxCloud includes a VoIP switch that allows us to use the client’s 087 number on the current Cloud IP-PBX. The VoIP traffic is then routed from VxCloud back to the current service provider for inbound calling. 086 numbers are usually forwarded to VxCloud numbers. The rest of the geographical numbers such as 011, 012, 021, etc can be ported to VxCloud.

Can I have a test account or a trial period?

VxCloud offers a 30 day test period for clients on the Cloud IP-PBX service. We have one of the fasted deployment time frames with the SD-WAN solution supporting VoIP network. VxCloud will also perform onsite LTE testing to deploy the best LTE link to support the VoIP deployment.

VxCloud will outline the possible pitfalls and issues that need to be resolved to improve the Cloud hosted IP-PBX services such as networking, POE switches, Bandwidth, Client expectation and finalisation.

How do you guarantee high voice quality?

VxCloud as an SD-WAN service provider now includes VoIP call quality as a networking module. Our SD-WAN service also includes integrated traffic switching technology at a packet level to make sure the client experience is improved by up to 30%.

VxCloud is in the unique position to provide this service on any internet medium including ADSL, LTE and Internet Broadband.

Our slogan is “Cloud Networking to Perfection” and we make sure the transmitted packets get to the other side to complete the users Voice, Video and Data.

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