Onsite IP-PBX

Essentials
  • 10-30 Users
  • Full PBX
  • IVR and Call Routing
  • Queues
  • Std. Call Recording
  • Phone Management
  • End to end VoIP
R 50 PM
Business
  • 30-100 Users
  • Full PBX
  • IVR and Call Routing
  • Queues
  • Std. Call Recording
  • Phone Management
  • End to end VoIP
R 100 PM
Enterprise
  • 100-500 Users
  • Full PBX
  • IVR and Call Routing
  • Queues
  • Adv. Call Recording
  • Phone Management
  • End to end VoIP
R 150 PM

VxCloud Onsite IP-PBX Plans


Features

Small, Medium and Large Enterprise Onsite IP-PBX

Onsite IP-PBX

VxCloud Onsite IP-PBX is licensed on a per users basis. However, clients can be provided with a fully deployed onsite IP-PBX including Enterprise customer features. All licensing provided is based on an OPEX model so that clients do not have to manage any hardware or licensing as part of the IP-PBX solution. Our OPEX model also includes IP Phones, SD-WAN routers and software.

Onsite IP-PBX

Onsite IP-PBX Features

VxCloud Enterprise IP-PBX has been tested in both medium and large enterprises. Call Control, call routing, nested IVR’s, Call Queues and helpdesk features have allowed us to map the IP-PBX service to the client telephony business requirements. We can provide free VoIP IP-PBX feature mapping to clients that need special call control and advanced IP-PBX features.

Onsite IP-PBX Features

CRM Integration

CRM software is great for business. VoIP solutions are great for business. Integrated together, they create a powerhouse that will support both your sales and marketing teams. VxCloud provides CRM and IP-PBX Integration as part of the IP-PBX Software agent into the following CRM applications: Sales force, Zoho, Sugar, Zendesk, and Microsoft Dynamics. We can integrate with other CRMs through custom solutions on request.

CRM Integration

IP-PBX Call Recording - Compliance

The Cloud IP-PBX can provide normal call recording and data access. The VxCloud call recording and compliance tool is designed for enterprise customers that need auditing, logging and detailed call recording. A 360-degree view of customer touch points that allows customers to track how employees handle specific customer situations, interactions and day-to-day activities. Compliance is achieved with capturing, recording, providing encryption, storing the information and evaluation of the data. All of this is done in one easy to use client portal.

IP-PBX Call Recording - Compliance

Frequently Asked Questions

Onsite IP-PBX is hosted on the client’s site and is deployed as small form factor and 2U appliance. Onsite phone systems offer business-class phone features using existing phones and internet enabled, voice over IP (VoIP) phones. The main attraction of the Onsite IP-PBX is that it is based on an OPEX model.

The following benefits can be achieved by using Onsite IP-PBX systems:
  • Large sites that have a dependency on redundancy such as trading houses and support desks
  • VxCloud can include high availability (HA) options
  • VxCloud SD-WAN integrates voice and data into one network, instead of two
  • Powerful PBX features
  • Flexibility in system configuration
  • Easy system management from any web browser
  • Employees can work from anywhere via desktop and mobile softphones
  • Provide IP-PBX access for virtual offices, saving on rent, utilities and other expenses. (Connect to one IP-PBX)
  • CRM and application integration


VxCloud Onsite IP-PBX is a full-featured unified communications solution. Unified communications, often described simply as UC, refers to an advanced set of calling features which can only be delivered using VoIP lines. One of the core features UC provides is the ability to have calls from the office redirected to your mobile phone to ensure you are always connected. The onsite IP-PBX also include a soft phone for Desktop and Mobile devices and includes instant messaging, presence and conferencing.
In order to ensure the highest level of voice quality, VxCloud recommends that an additional 50-80 Kbps of bandwidth per active phone call will be allocated over your current data consumption.

VoIP and Cloud services providers have always split the data and voice networks but the VxCloud SD-WAN solution combines the networks and bandwidth, and then adds networking services such as LTE, ADSL, Fibre and other Broadband internet networking services to create a superior Onsite IP-PBX solution.
VxCloud includes a detailed assessments and high level design as part of the on boarding service. The following processes are provided to clients for the transition to Onsite IP-PBX.

  • Customer completes a site survey questionnaire and internet speed test
  • Perform the assessment and high level design – end to end telephony
  • Quote provided and signed by customer
  • Customer provides a list of extensions, names, emails and auto-attendant script
  • Customer signs Letter of Agency to port numbers (can occur after install as well)
  • VxCloud deployes and customizes the Onsite IP-PBX to meet customer’s requirements
  • Phones are deployed and if required VxCloud will test and configure the clients cabling and internal network
  • VxCloud will configure the routers and or SD-WAN to cater for the client requirements.
  • Phone install time is scheduled with tech support and change control
  • VxCloud provides admin and end-user training via web conference at customer’s convenience
  • For all deployment questions, demos and Onsite IP-PBX solutions phone 087-815-1000 or email admin@vxcloud.co.za
VxCloud provides VoIP SIP trunks and in some cases also PSTN lines such as PRI. VxCloud SIP services are charged with per second billing outlined as follows:

Destination

Per Second Billing

MTN

0.55c

Vodacom

0.55c

CellC

0.55c

8TA

0.55c

Telkom (Local  Calls)

0.20c

On Net Calls Free

Free

087 Numbers

Free

Geographical Numbers 011, 012

R20 Per Month



The client can also benefit from this service by using the VxCloud software phone that is deployed on IPhones and Android mobile devices. This allows clients to do free Onsite IP-PBX internal company calls and cheaper rates when calling from the softphone to other service providers.
Current 087 and some 086 numbers cannot be ported to VxCloud; however, the Onsite IP-PBX from VxCloud includes a VoIP switch that allows us to still use the client’s 087 number on the current Onsite IP-PBX. The VoIP traffic is then routed from VxCloud back to the current services provider for inbound calling. 086 numbers are usually forwarded to VxCloud numbers. The rest of the geographical numbers such as 011, 012, 021, etc can be ported to VxCloud.
VxCloud offers a 30 day test period for clients on the Onsite IP-PBX service. VxCloud has one of the fasted deployments time frames with the SD-WAN solution supporting VoIP network. VxCloud will also perform onsite LTE testing to deploy the best LTE link to support the VoIP deployment. VxCloud will outline the possible pitfalls and issues that need to be resolved to improve the Onsite Hosted IP-PBX service such as networking, POE switches, Bandwidth, client expectation and finalisation.
VxCloud as an SD-WAN service provider now includes VoIP call quality as a networking module. Our SD-WAN service also includes integrated traffic switching technology at a packet level to make sure the client experience is improved by up to 30%.

VxCloud is in the unique position to provide this service on any internet medium including ADSL, LTE and Internet Broadband.

Our slogan is “Cloud Networking to Perfection” and we make sure the transmitted packets get to the other side to complete the users Voice, Video and Data.