VxCloud - Voice Trunk

Cloud PBX & Teams

Skype for Business

The VxCloud Skype for Business solution is based on the O365 Cloud PBX offering. PSTN calling using local telephony providers is achieved using the Skype for Business Cloud Connector Edition (CCE) solution. CCE is a set of packaged virtual machines for deployment on-premises which connect a customer's existing Public Switched Telephone Network (PSTN) service provider circuits with Skype for Business Cloud PBX operating in Office 365. We deliver the Cloud PBX service using the VxCloud SD-WAN solution. Our Cloud SD-WAN solution supports Skype for Business using LTE, Broadband, FTTH, Fibre and other “bring your own network” connections such as internet and MPLS networks.
Download PDF

Onsite IP-PBX

The VxCloud IP-PBX solutions support a wide range of PSTN and VoIP technologies. Hot Desking, Call Screening, ACD Queues, IVR Auto Attendants, Conference Bridges, CRM Integration, Least Cost Routing and National/Global voice networks, are all deployable as a single unit for leveraging a redundant network. The IP-PBX includes PSTN integration with PRI, BRI and analogue connectivity. The IP-PBX solution also includes a soft-phone with Instant Messaging (IM) and Unified Communication features. The soft-phone integrates with both iOS and Android phones delivering free-inter device IP-PBX calling. The IP-PBX is mostly deployed onsite with client CRM integration.
Download PDF

Cloud IP-PBX

VxCloud Hosted IP-PBX is creating a new way for clients to utilise the combination of Cloud Networking services and Hosted IP-PBX services. Our clients have the benefit of using internet networking services and real optimised networking features giving the user a good quality of experience. VxCloud Hosted IP-PBX is cost-effective and client CRM integratable. Small to Medium enterprises can upgrade to a great quality IP-Telephony experience at a minimal cost using any network internet services available today.
Download PDF

VoIP

VxCloud is a VoIP SIP service provider with multiple SIP trunks providing cost-effective voice services. Our VoIP solutions include Layer 4 and 5 switches that cater to a number of VoIP connectivity scenarios. Our unique approach to VoIP through the utilisation of our Cloud Networking and SD-WAN solution provides a quality service and path optimisation ensuring VoIP packets are delivered to their destination over any internet medium including LTE, MPLS, Broadband, Wireless and Fibre. We provide a host of VoIP features that are suited according to client requirements including Quality of Service, Security, High Availability and Integration. All while remaining cost-effective.
Download PDF

Unified Communication

VxCloud Unified Communication is scoped for an end to end digital communication services that are developed for small to medium enterprises. We are one of the first organisations to deploy a service provider Cloud Networking solution focused on providing end to end managed Unified Communication services. Unified Communication as a Service includes Communication Support, Monitoring, Integration, Presence, VoIP, Video and Branch Office Support. The VxCloud award-winning SD-WAN solution supports the availability of data, voice and video at a packet level to make sure the clients required Quality of Experience is achieved. Why choose the VxCloud Unified Communications Solution? A. Because we include our SD-WAN network to support LTE, Internet, MPLS, ADSL, FTTH, Broadband and Wireless.
Download PDF

Voice Trunk

VxCloud VoIP

Features

Small, Medium and Large Enterprise Onsite IP-PBX

VoIP Savings

VoIP has evolved over time and still has major cost savings when compared to normal PSTN and PRI Telephony Connections. The service is provided over internet and dedicated WAN links. Our OPEX model includes IP Phones, SD-WAN routers, software and Licensing.

VoIP Monitoring

VxCloud includes VoIP monitoring as part of the new SD-WAN Solution. VoIP monitoring will proactively monitor VoIP and client Quality of Experience. The monitoring service paired with the advanced new SD-WAN bandwidth control is a unique and effective VoIP solution. VxCloud can proactively monitor VoIP and apply changes to provide the best quality possible.

VoIP Interconnects

Interconnects are the links that provide connection to all other major services providers to send voice calls. We have multiple VoIP interconnection points that can be used to make sure a call is delivered. Our VoIP interconnects are applied to all clients. We can also host other VoIP service provider SIP accounts by creating SIP Trunks with fast internet connectivity.

VoIP Management

VxCloud will manage VoIP services including logging of calls for voice issues and resolving escalations to service providers such as Telkom, Vodacom, Cell C and MTN. All VoIP calls are logged and we can provide integrated billing systems to track client VoIP calls. Call Detail Records (CDR’s) are recorded for auditing, logging and detailed billing.

Frequently Asked Questions

How does the voice clarity of VoIP compare to traditional telephone?

The quality of VoIP has steadily improved since its inception, and it now meets or exceeds the quality of traditional landline telephony. Voice clarity is determined by the quality of your VoIP provider and your Internet connection. VxCloud provides the SD-WAN solution that is built for VoIP quality improvements.

What is an IP Phone?

IP Phones are special telephones which look and work like normal telephones but they connect directly to your Internet connection without the use of a Telkom device (to convert analogue signals to digital signals). An IP Phone plugs directly into your Internet router and comes in both wireless and corded models. VxCloud VoIP users generally opt for IP Phones because they have programmable buttons which allow calls to be transferred, put on hold and resumed.

What is QoS (Quality of Service) and why is it important?

QoS is a feature of many modern routers and SD-WAN devices which connect you to your Internet service provider. Voice over IP is a real-time protocol which means that if it is interrupted by other bandwidth-intensive applications such as video, peer to peer file sharing or even sending a large e-mail it can affect the clarity of the digital audio signal.

Quality of service on your router makes sure that lower priority bandwidth like peer to peer file sharing does not interfere with voice conversations by giving it a lower priority. QoS makes sure that enough bandwidth is reserved for VoIP conversations, and it gives that conversation higher priority. In a business environment, QoS is a good idea because of the large number of applications sharing the Internet connection with VoIP. VxCloud also introduces what is called Quality of Experience (QoE). This shows the clients VoIP experience and with bandwidth, packet routing can also ensure that call quality is higher.

Can I keep my existing phone numbers?

Current 087 and some 086 numbers cannot be ported to VxCloud but the IP-PBX from VxCloud includes a VoIP switch that allows us to still use the client 087 number on the current IP-PBX. The VoIP traffic is then routed from VxCloud back to the current services provider for inbound calling. 086 numbers are usually forwarded to VxCloud numbers. The rest of the geographical numbers such as 011, 012, 021, etc can be ported to VxCloud.

Can I have a test account or a trial period?

VxCloud offers a 30 day test period for clients on the VoIP service. We have one of the fasted deployment time frames with the SD-WAN solution supporting VoIP network. VxCloud will also perform onsite LTE testing to deploy the best LTE link to support the VoIP deployment.

VxCloud will outline the possible pitfalls and issues that need to be resolved to improve the Cloud hosted IP-PBX services such as networking, POE switches, Bandwidth, Client expectation and finalisation.

How do you guarantee high voice quality?

VxCloud as an SD-WAN service provider now includes VoIP call quality as a networking module. Our SD-WAN service also includes integrated traffic switching technology at a packet level to make sure the client experience is improved by up to 30%.

VxCloud is in the unique position to provide this service on any internet medium including ADSL, LTE and Internet Broadband.

Our slogan is “Cloud Networking to Perfection” and we make sure the transmitted packets get to the other side to complete the users Voice, Video and Data.

In order to give you a better service, VxCloud uses cookies. By continuing on the site you agree to our terms and conditions, privacy policy, and use of cookies. I Agree